Customer Service

Welcome to Pure Detroit Customer Service. If you still have a question after reviewing the information below, feel free to email us at customerservice@puredetroit.com or call us during business hours (Monday-Saturday 10:00 am - 6:00 pm EST) at 313-963-1440. When inquiring about an order that was placed, please have your order number.

Order Fufillment: You will receive your merchandise in 4-10 business days. Pure Detroit can't always guarantee availability of products. If you have ordered an item that is backordered or delayed, we will notify you of the situation via email. Standard delivery orders will be shipped via FedEx Ground. You will receive an email with the tracking number and expected date of delivery. We do not charge your credit card until your order is ready to be shipped and, of course, we do not charge your credit card for items that are not available.

Return/Exchange Policy: We will be glad to make an exchange or credit your credit card account for any items that you are not completely happy with. The item MUST be returned to Pure Detroit within 14 days of the shipping date in unused and perfect condition (including all tags and original packaging). Ship prepaid and insured with the package securely wrapped. Returns received after 14 days are subject to a 50% restocking fee. Shipping and handling charges on returned items are non-refundable. Customer exchanges are subject to new shipping charges when exchanged item is re-shipped.

We promptly credit your credit card on receipt of the returned item. When an exchange is requested, we will credit your credit card on receipt of the returned item and bill your credit card when the new item is ready to ship.

Contact Information: If you have any questions about your order, please email us at customerservice@motorcityhandbags.com. Pure Detroit internet orders are shipped from the Pure Detroit Downtown store located in the Guardian Building lobby at 500 Griswold, Suite 250, Detroit, MI 48226. phone: 313-963-1440. You can call us during business hours (Monday - Saturday 10:00 am - 6:00 pm EST). We hope that you are happy with our service!

Welcome to Pure Detroit. Authentic Detroit apparel + unique gifts that represent the 313.

We are more than just a company with Detroit in our name. Pure Detroit has grown from the ground up, thanks to your support for more than ten years. Amping-up local culture and vitality - through intimate acoustic concerts, book readings & signings, art exhibits & commissions, fashion scholarships & mini-grants and the signature Pure Detroit Music stage, annually at CityFest.

Spend an afternoon and shop in the City. Each Pure Detroit store is located in Detroit's most architecturally significant buildings - the Fisher Building, the Guardian Building and GM Renaissance Center. Please visit us or browse though a sampling of our offerings here, online.

Detroit Funk, Detroit Soul and Detroit Rock City premium t-shirts, hoodies, hats and track jackets + more.