Ordering & Returns

What payment methods does PureDetroit.com accept?

PureDetroit.com accepts the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal, Amazon Payments, and giftcards purchased through Pure Detroit.

Will I be charges sales tax?

We are required to charge 6% sales tax for merchandise being shipped to Michigan residents only. Sales tax does not apply to food items or gift cards.

What is the status of my order?

Once an order is placed, you will receive an order number and a confirmation email with your order summary. We will also notify you by mail when you order has shipped. If you need updated information on your order, please send an email to or call us: (855) 873-PURE (7873)

What is your standard return policy?

We will be glad to exchange you product for another product in-store or online, or we can refund your credit card account for any items that you are not completely happy with. The item MUST be returned to Pure Detroit within 14 days of the shipping date in unused and perfect condition (including all tags and original packaging). Ship prepaid and insured with the package securely wrapped. Returns received after 14 days are subject to a 50% restocking fee. Shipping and handling charges on returned items are non-refundable. Customer exchanges are subject to new shipping charges when exchanged item is re-shipped. We promptly credit your credit card on receipt of the returned item. 

What if a product is broken or damaged?

If we sent you out a broken / damaged item contact us via email at customerservice@puredetroit.com or at 855-874-7873 (Pure). We will work quickly on getting you a replacement as this could have been our mistake.